Terms & Conditions

Payment Options

Electronic Funds / Direct Bank Account Transfer details
Account Name: Cinnamon Girl Tea
Bank: ANZ Osborne Park
BSB: 016412
Account No: 4826 15496
Reference: Quote your surname & invoice number

PayPal Payments

PayPal payments are accepted online via a secure payment gateway, PayPal, and this
gives customers a fast, easy checkout process, accepting payment methods such as
credit cards and debit cards.

Overdue Payments

If paying via invoice or scheduled and agreed payment Plan (ie monthly repayments) and
payment is between 7 and 14 days overdue, you will be charged a late payment fee of
15% of the total invoice amount in addition to the principle amount detailed on the invoice
or agreed payment plan. If payment is more than 14 days overdue, you will be charged
a late payment fee of 30% of the total invoice amount in addition to the principle amount
detailed on the invoice or agreed payment plan.

Shipping Policy

Where do you ship?

I ship to all states within Australia.

How much is shipping?
A standard shipping rate of $10.00 is offered Australia wide. 

When will my order be shipped?
Your order will be processed within two business days and dispatched via courier or Australia Post.

Refund Policy

I am happy to refund your item.

Please contact me within 14 days of delivery and send back your unopened item within 30 days of delivery.

Cancellation /Return / Exchange Policy

I am happy to accept returns, refunds and exchanges.

Buyers are responsible for return postage costs.  If the item is not returned in its original condition, we reserve the right to deny a refund.

Please contact me within 14 days of delivery and send back your unopened item within 30 days of delivery.

Damaged Items

If your order was damaged, please contact me with details.

Conditions of Return

Buyers are responsible for return postage costs.  If the item is not returned in its original condition, we reserve the right to deny a refund.

Terms and Conditions Queries

If you have any queries relating to the terms of this agreement, please forward your query in writing to Rachel Gardiner, owner at Cinnamon Girl Tea & Spices via email: hello@cgtea.com.au

Last reviewed by Cinnamon Girl Tea & Spices, April 2020. This document supersedes any previous copies of terms and conditions created and published by Cinnamon Girl Tea & Spices.